Frequently Asked Questions

If the goods are damaged in the shipment, please do not accept the package from courier and contact us with your order#. we do not exchange or take returns on goods damaged by consumers.

All prices are marked on our website, if you do not see price for any particular product. Please call +1-416-850-3771 X SALES for further information during business hours.

Our head office is located at 2424 Finch Ave W, Unit-18 Toronto, ON, M9M 2E3 Please refer to our worldwide
locations for more offices.

All products comes with the installation manual, hardware packs. If any product is missing any information, please contact your seller if you ordered it from a store in Canada or online on Best Buy or Walmart.

VESA stands for Video Electronics Standards Association. It is a non-profit group of companies that set standards
for a/v equipment. If the mount label states that it’s VESA 75 compatible, it means that there should be 4 holes on
the back of your monitor spaced 75 mm apart (about 3″) in a square shape. If it’s a VESA 100; the holes should
be spaced at 100 mm (about 4″). If you have any additional questions about VESA,¬†please get professional help for installing TV on wall, ceiling or projectors.

You can check if the set is VESA compatible by reading the manual or you can measure the holes on the back of
your set. You should also check the maximum weight capacity of the product and compare it to the TV that you
plan to attach it to. All mounts have a different weight capacity and VESA compatibility specifications.
Our website contains detailed information about each product under the products tab, if you have any questions related to our products and cannot find it on the website, please call at our toll free number and one of our representatives will be happy to assist you.