Frequently Asked Questions
We will gladly exchange the product that has been damaged. Please refer to our return and exchange policy.However, it is imperative that we receive the damaged product with all of the components.
Prices can be obtained either at our head office or via an e-mail. Please call 1 877 335 8728 to speak to one of our
representatives and we will gladly mail you the catalogue.
Our head office is located at 2424 Finch Ave W, Unit-18 Toronto, ON, M9M 2E3 Please refer to our worldwide
locations for more offices.
Information for installing each product is provided as part of the package, however we recommend obtaining
professional help. Primemounts has a team of installers on hand that can provide a free estimate and advice 24-7.
Please call us for more information about the installation of mounts at 1 877 335 8728.
Yes, we have a catalogue of our current products available, as well as a price list. Please email us or call us to get
the catalogue mailed or e-sent to you.
VESA stands for Video Electronics Standards Association. It is a non-profit group of companies that set standards
for a/v equipment. If the mount label states that it’s VESA 75 compatible, it means that there should be 4 holes on
the back of your monitor spaced 75 mm apart (about 3″) in a square shape. If it’s a VESA 100; the holes should
be spaced at 100 mm (about 4″). If you have any additional questions about VESA, please call us and we will
gladly assist you.
You can check if the set is VESA compatible by reading the manual or you can measure the holes on the back of
your set. You should also check the maximum weight capacity of the product and compare it to the TV that you
plan to attach it to. All mounts have a different weight capacity and VESA compatibility specifications.
Our website contains detailed information about each product under the products tab, if you have any questions related to our products and cannot find it on the website, please call at our toll free number and one of our representatives will be happy to assist you.