PrimeMounts Returns/Exchanges

Primemounts return/exchange policy is valid for 30 days from the date of purchase with a valid copy of a receipt. Items must be returned to the address appearing on the package/invoice and must be returned via the same method as shipped to the customer. The customer must write a reason for the return/exchange of the product and allow the company 2-3 weeks for processing.


PrimeMounts Warranty

Primemounts warrants its products to be free of defects in material and will abide by the stated rules below during your warranty period. The Warranty period takes place on the original purchase date of the product.

The Primemounts Warranty period is; 1 years for all mounts, 1 year on all motorised and automated products

For warranty claims made during the Warranty Period, Primemounts will replace any defective product part free of charge. Please call us at 1877-335-8728 to make a warranty claim. We will discuss the problem with you and once we confirm the product is under warranty, we will ship a replacement part to you. The warranty unless defective by Primemounts does not cover replacing parts of you product. If your problem requires a technician unless the defect was caused by Primemounts. We will not cover the labour cost for performed work. The warranty covers only original purchased products by Primemounts and requires a customer submit a copy of the receipt. Primemounts disclaims any other warranty claims, arising from the inability to use its products or disclaims any responsibility for incidental or consequential damages.

PrimeMounts Replacement Parts

Missing or replacement parts can be ordered by calling 1 877-335-8728, to speed the process up, please let one of our representatives know the nature of the request and be as detailed as possible. Primemounts will replace any part, assuming it is a faulty Primemounts part, withing 30 days of purchase. However, if Primemounts is not at fault in the product replacement process, the customer will be charged for a replacement part.

PrimeMounts / ProMounts, will accept absolutely no responsibility for any damages or accidents that transpire as a result of the usage of our products